Online Policies
Detroit Outfitters6795 E. 9 Mile
Warren, MI 48091
tel. (586) 755-7808
Returns & Exchanges
These policies cover online sales only. Items purchased from detroitoutfitters.com can be returned for refund or exchange to the online store and at the Warren location.
Thank You for shopping at detroitoutfitters.com. If you are not 100% satisfied with your purchase we will gladly exchange it or refund your payment.
In order for items to be eligible for returns/exchanges, the item must be:
Unworn/unused
Unwashed
Not altered in any way
All tags must be intact
Detroitoutfitters.com has the right to refuse the return of any merchandise that we determine does not meet these requirements. We are not able to accept returns or exchanges on sale items as these items are FINAL SALE.
All merchandise must be returned within 30 days of purchase. Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with returning the merchandise.
Please follow the following return instructions:
Attn: Returns
Detroit Outfitters
6795 East 9 Mile Road
Warren, MI 48091
- Once returned items are received by our returns department your credit card will be refunded. Please allow 5-7 business days for your return to be processed. In addition some credit card companies may take up to 3 business days to post the credit to your account. Once your return has been received and we have refunded your form of payment you will receive an email notification.
Exchanges are treated as returns. To exchange your item for a different size or color please email us at customerservice@detroitoutfitters.com with your request. You will be charged for the new item when it ships out and you will receive a refund for the item you send back once we receive it. Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with returning the merchandise.
Shipping & Handling
Domestic Orders
Free Shipping Over $100 is valid only within the Continental United States.
Free Shipping does not apply to Hawaii or Alaska.
We use UPS as our preferred shipping carrier, and therefore are unable to deliver to APO/FPO addresses or P.O. Boxes. All orders placed with UPS Ground Shipping will take 1-5 business days to arrive. Please remember that delivery time does not include Saturday, Sunday or Holidays. Please note that some orders may be shipped using USPS instead, depending on delivery address.
International Orders
Please email customerservice@detroitoutfitters.com or call us at 586-755-7808 if you would like to place an international order. All duties, taxes, or fees required to be paid for purchased items, outside of the United States are the sole responsibility of the customer.
If you decide to refuse any shipments from detroutoutfitters.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to detroitoutfitters.com. This amount will be subtracted from your merchandise refund.
Sales Tax
Sales Tax will be added for all orders shipped within Michigan (6.0%)
Order Processing
Orders placed will be processed immediately. Orders are shipped within 3-5 business days pending availability and credit authorization.
Once your order has shipped, you will receive an email confirmation.
Order or Credit Card Issues
If there is a problem with your order we will email you for further information or verifcation. If you do not respond within 24 hours of that email, we cannot hold that product for you.
Order by Phone
If you have any questions about styles or sizing or want to place an order over the phone we welcome you to contact us at 586-755-7808.
Order Inquiry
Out of Stock Items
We do our very best to ensure that all items are in stock. In the event that you have ordered something that is out of stock we are truly sorry and you will be notified immediately via email and your credit card will not be charged. Detroitoutfitters.com receives new merchandise regularly so make sure you shop often so that you don't miss anything you just cannot live without!
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
